Terms & conditions

These Terms and Conditions (“Terms”) govern your use of the website xxclusivecarservices.com and the transportation services provided by XXclusive Car Services (“Company,” “we,” “us,” or “our”), a licensed private transportation provider operating in Los Angeles and Orange County, California (TCP License #42396-B).

By accessing our website, submitting a booking request, or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website with an updated date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

Services

XXclusive Car Services provides luxury black car and private ground transportation services including airport transfers, corporate transportation, executive chauffeur service, wedding transportation, meeting and event transportation, and night-out transportation across Los Angeles and Orange County, California.

We reserve the right to refuse service to any individual at our sole discretion, including but not limited to situations where a client’s conduct poses a risk to the safety of our drivers, vehicles, or other passengers.

Bookings and Reservations

All transportation bookings are subject to availability and are not confirmed until you receive a written or electronic confirmation from XXclusive Car Services.

When submitting a booking, you agree to provide accurate and complete information including your name, contact details, pickup location, destination, date and time, and any relevant flight information for airport transfers. XXclusive Car Services is not liable for delays, missed rides, or errors resulting from inaccurate information provided at the time of booking.

Bookings made on behalf of a third party (such as a client pickup) are the responsibility of the individual or company making the reservation. By submitting a booking, you confirm that you have authority to agree to these Terms on behalf of all passengers included in the reservation.

Pricing and Payment

All prices quoted are flat-rate fares confirmed at the time of booking unless otherwise stated. Quoted fares do not include gratuity, which is left to the client’s discretion. Additional charges may apply for wait time beyond complimentary grace periods, additional stops not included in the original booking, tolls, parking fees, or extra services requested during the ride.

Payment terms and accepted methods will be communicated at the time of booking. By providing payment information, you authorize XXclusive Car Services to charge the agreed amount for services rendered.

We reserve the right to adjust pricing for special events, holidays, or periods of exceptional demand. Any such changes will be communicated prior to booking confirmation.

Cancellations and No-Shows

Cancellation policies vary depending on the type of service and timing. Specific cancellation terms will be provided at the time of booking. In general:

Cancellations made with sufficient advance notice as specified at booking may be eligible for a full refund or credit. Cancellations made within a short window of the scheduled pickup time may be subject to a cancellation fee. No-shows — where a client fails to appear at the agreed pickup location without prior notice — may be charged the full fare. For airport pickups, we monitor your flight and adjust pickup timing accordingly. Clients are responsible for notifying us of any changes to their itinerary beyond what flight tracking can provide.

Client Responsibilities

By using our services, you agree to the following:

You will treat XXclusive Car Services drivers and staff with respect and professionalism at all times. You will not engage in conduct that is threatening, abusive, discriminatory, or that creates an unsafe environment inside or around our vehicles. You will not consume alcohol or use controlled substances in our vehicles unless expressly permitted and in compliance with applicable law. You will not smoke, vape, or use any tobacco or nicotine products inside our vehicles. You will not transport illegal items, hazardous materials, or any substances prohibited by law. You are responsible for the conduct of all passengers traveling under your booking. Any damage to our vehicles caused by you or your passengers — including soiling, breakage, or vandalism — will be charged to the responsible party. Cleaning fees start at $250 and may increase depending on the extent of the damage.

Driver Conduct and Right to Terminate

Our drivers are trained professionals and have the authority to terminate a ride at any time if a passenger’s conduct poses a risk to safety, violates these Terms, or creates an environment that the driver reasonably deems unsafe or inappropriate. In such cases, no refund will be issued for the terminated portion of the trip.

Flight Tracking and Airport Services

For airport pickup services, XXclusive Car Services monitors incoming flights as a courtesy to adjust pickup timing for delays or early arrivals. While we make every effort to accommodate flight changes, we are not responsible for missed pickups resulting from unreported flight changes, gate changes outside our monitoring capability, or circumstances beyond our reasonable control.

Complimentary wait time is provided from the time of actual arrival. Wait time beyond the complimentary period may be subject to additional charges as specified at booking.

Limitation of Liability

XXclusive Car Services will exercise reasonable care in providing transportation services. However, we are not liable for delays, losses, or failures to perform caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, weather events, acts of God, road closures, accidents not involving our vehicles, or actions of third parties.

Our total liability to you for any claim arising out of or related to our services shall not exceed the total amount paid by you for the specific ride or service giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of business, lost profits, or reputational harm, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Intellectual Property

All content on the xxclusivecarservices.com website, including text, graphics, logos, images, and software, is the property of XXclusive Car Services or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

Third-Party Links and Services

Our website may contain links to third-party websites or services. These links are provided for your convenience only. XXclusive Car Services has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.

If you have a dispute with us, we encourage you to contact us first at info@xxclusivecarservices.com so that we may attempt to resolve the matter informally before pursuing formal legal action.

SMS Terms of Service

By opting into SMS messaging from a web form or other medium, you are agreeing to receive SMS messages from XXclusive Car Services. This includes SMS messages for booking confirmations, ride updates, driver notifications, customer service conversations, and promotional communications.

Message frequency varies depending on your bookings and communication preferences. Message and data rates may apply depending on your mobile carrier and plan.

See our Privacy Policy at xxclusivecarservices.com/privacy-policy for information on how we collect, use, and protect your data.

Message HELP for help. Reply STOP to any message at any time to opt out of future SMS communications. After opting out, you will no longer receive SMS messages from XXclusive Car Services unless you opt back in.

For assistance, contact us at info@xxclusivecarservices.com or call (888) 719-5423.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and XXclusive Car Services with respect to your use of our website and services, and supersede all prior agreements, representations, and understandings.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

XXclusive Car Services 11138 Del Amo Blvd, Suite 136 Lakewood, CA 90715

Phone: (888) 719-5423 Email: info@xxclusivecarservices.com