Privacy Policy

XXclusive Car Services (“we,” “us,” or “our”) operates the website xxclusivecarservices.com and provides luxury black car and private transportation services in Los Angeles and Orange County, California. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a booking, or communicate with us.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

We collect the following types of personal information:

Information you provide directly

When you submit a booking request, contact form, or promotional inquiry, we may collect your name, email address, phone number, pickup and drop-off addresses, travel dates and times, flight information, and any special requests or notes you include. When you call or text us, we may retain records of that communication.

Information collected automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, the pages you visit, the time and date of your visit, referring URLs, and device information. This information is collected using cookies and similar tracking technologies.

Information from third parties

If you contact us through a third-party platform such as Google, Yelp, or social media, we may receive information you make available through those platforms in accordance with their own privacy policies.

How We Use Your Information

We use the information we collect for the following purposes:

To process and confirm your booking reservations and transportation requests. To communicate with you before, during, and after your ride including confirmations, driver updates, and follow-ups. To respond to your inquiries, questions, and customer service requests. To send promotional offers, discounts, or service updates if you have opted in to receive them. To improve and optimize our website and service offerings. To comply with legal obligations and resolve disputes. To protect the safety and security of our clients, drivers, and operations.

We do not sell your personal information to third parties. We do not use your information to serve third-party advertisements.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyze how visitors use our site. We use the following types of cookies:

Essential cookies are necessary for the website to function and cannot be disabled. They support basic features like page navigation and secure access.

Analytics cookies help us understand how visitors interact with our website. We may use tools such as Google Analytics to collect anonymized usage data. This helps us identify which pages are most popular and how to improve the site.

Marketing cookies may be used to track your visits across websites in order to display relevant advertising. You can opt out of these at any time.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

Service providers. We may share information with trusted third-party vendors who assist us in operating our website, processing payments, sending email communications, or fulfilling transportation services. These providers are contractually required to protect your information and may only use it for the specific purposes for which it was shared.

Legal requirements. We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, safety, or property of XXclusive Car Services, our clients, or others.

Business transfers. In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for a minimum of three years. You may request deletion of your data at any time by contacting us at the details below.

Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to communicate sensitive information through secure channels.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you. The right to request correction of inaccurate or incomplete information. The right to request deletion of your personal information, subject to certain legal exceptions. The right to opt out of marketing communications at any time by clicking the unsubscribe link in any email we send or by contacting us directly. The right to request that we restrict or limit how we use your data. The right to data portability, meaning you can request a copy of your data in a commonly used format.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to know whether and to whom it is sold or disclosed, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at info@xxclusivecarservices.com.

Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites such as booking platforms, review sites, or social media pages. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

XXclusive Car Services 11138 Del Amo Blvd, Suite 136 Lakewood, CA 90715

Phone: (888) 719-5423 Email: info@xxclusivecarservices.com