FAQ

You can click on the blue “Book Online” button at the top right corner of every page, which will take you to a form where you can make your reservation in 3 easy steps. If you have difficulty with the booking process, please call us, and our friendly staff will be able to answer all your questions, 24/7.

With XXclusive Car Services, you’ll enjoy a wide range of benefits that include a professional and courteous driver, a clean and well-maintained vehicle, and reliable and safe transportation. You’ll also appreciate our competitive rates and flexible booking options.

We have a wide range of vehicles to choose from including sedans, SUVs, and executive cars.

A black car service is a professional, courteous, and reliable way to get around Los Angeles. We provide safe and comfortable transportation in luxury vehicles so you can focus on your business while we take care of the driving.

The cost of using our services depends on the type of service you need and the distance you will be traveling. For a complete price list, please visit our website or give us a call.

We monitor all flights with the airline two hours prior to arrival so we know what your actual (as opposed to scheduled) arrival time will be. You can contact us if you’d like, but our drivers will always be there whether your plane lands earlier or later than the scheduled arrival time.

Once you make your reservation, you will receive it with a confirmation number via email. You will also receive a 24-hour pickup reminder with an email and text message. A final email is then sent 12 hours prior to your pickup with the name and phone number of your driver.

Toll roads can be used at your discretion and will be added to the final trip amount. If you choose to have your driver park inside the parking lot of a concert or sporting event, you will need to pay for parking upon entry.

A charge of $50.00 will apply to your credit card for any trip not cancelled within 24 hours of pickup time. In order to avoid cancellation fees, you must notify us of cancellation 24 hours prior to the scheduled ride by phone or email. All cancellations within 2 hours of scheduled pickup time will result in a full charge of your trip. Change Policy – requires that all changes be received by phone at least 3 hours prior to the scheduled ride, or through email at least 24 hours prior to the scheduled pick-up. If a change made less than three hours prior to pick-up cannot be accommodated, the resulting cancellation may cause a full charge to you. No Shows – If dispatch is unable to contact the passenger or related contact person 1 hour of the scheduled pick-up time or 90 minutes after airport arrival time, then your ride will be considered a no-show. Not being at your pick-up location without notifying us will result in a full charge.

Large Vehicles (with a passenger capacity greater than 8) will be charged $100 within 24 hours of pickup time. Cancellations within 12 hours of pickup time for large vehicles will result in a full charge of trip amount.